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Custom Playing Cards
8815 Conroy Windermere Rd., #179
Orlando, FL 32835
407-608-3824
E-Mail: sales@customplayingcard.us
Terms of Purchase
We know how hard it is sometimes for distributors to coordinate orders from start to finish, from client to factory, and we're committed to making our part of the process straightforward, direct, and most importantly, easy for you. We want you to know that once you pass off your order to us, it's in good hands.
Below is listed our terms of purchase. If you have any questions about it or take issue with a part or two, please give us a call, and we'll do our best to explain our reasons and accommodate your needs as far as possible.
Terms of Purchase
Website
Quality Playing cards works hard to make sure that the information displayed on this website is up-to-date and accurate. However, errors can occur and changes in details may occasionally happen, so we cannot be responsible for accidental errors or omissions in the information contained herein, or on any published material, digital or in print. This website and our advertising in all forms are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. If you have a question about a product or would like clarification, please call us by telephone to confirm any detail.
Trademarks and Copyrights
By submitting a design to Quality Playing Cards, you warrant and represent that you are the sole, legal owner or licensee of all rights, including copyright, to each copyright, service mark, trade name, trademark, logo, portrait, graphic, artwork, statement, photograph, picture or illustration of any person or any other intellectual property included in such design.
Further you warrant and represent that no part of the design: (1) is the subject of any notice of such infringement you have received; (2) violates or infringes upon any common law or statutory right of any person or entity, including, but not limited to, rights relating to copyrights, trademarks, contract rights, moral rights or rights of public performance or (3) is subject to any restriction or right of any kind or nature whatsoever which would prevent Quality Playing Cards from legally reproducing the images or text submitted.
You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Quality Playing Cards which relates to, or is based upon, a claim that any portion of the design infringes or constitutes wrongful use of any copyright, trademark, or other right of any third party, provided that Quality Playing Cards gives you written notice of any such claim and provides you such reasonable cooperation and assistance as you may require in the defense thereof. You shall pay any damages and costs assessed against Quality Playing Cards pursuant to such a suit or proceeding. Further, you agree to indemnify and hold Quality Playing Cards harmless from and with respect to any such loss or damage (including, but not limited to, reasonable attorneys' fees and costs) associated with any such claim, suit or proceeding.
Self-Advertising
All items shown on advertising material published by Quality Playing Cards containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of Quality Playing Cards. Purchase of merchandise from Quality Playing Cards in no way grants you permission to reproduce logos, nor does it transfer, grant, or lease ownership or license of any logos or trademarks to you.
Right to Advertise
You may declare when you place an order that Quality Playing Cards may not use the product resulting from your order in self-promotion. However, unless you specify this, Quality Playing Cards reserves the right to use the product resulting from your order or images of it or them in self-promotion.
Return Policy
You must register any complaint within 15 days of receiving the finished product. However, in no case do we guarantee refund, either in whole or in part, or a return allowance. Please discuss your complaints with a member of the staff of Quality Playing Cards when they arise. We strive everyday to meet the exact needs of our customers and we commit to handling your needs with respect and urgency, no matter what they may be.
Shipping
Orders are shipped from our facilities in China, our warehouse in Los Angeles, or our warehouse in Orlando. Please see the product information pages to find out from where your item is being shipped.
Start of Order
The date at which the delivery time conveyed to you starts counting down is the business-day on which Quality Playing Cards has successfully received all artwork, received confirmation of proofs, and received all payment required for the order for which that delivery time is applicable.
Overruns / Underruns
10% on all orders. Please add 5% for exact quantity.
Pricing
Published prices are subject to change without notice. Intermediate quantities will be charged at the price of the immediately lesser quoted quantity. For example, if you order 4,000 pieces of an item for which there is no price and there is a price for orders of 3,000 pieces, you will be billed the price per item for 3,000 pieces.
Markings
The union bug is not available on any of our products. Some products must be marked "Made in China". This is required by US Customs of any product entering the United States. This marking may be placed on the product automatically, and may not be represented on any proof presented to you. However, certain products we carry are exempt from unit country-of-origin marking requirements, so some products may not be marked as such. Please be sure to ask what the requirements are for any product about which you inquire.
Payment
We offer only very limited and only partial credit terms to our customers in an effort to maintain our low prices. Deposits of 50-80% are required on all orders for which any credit is extended. However, we accept Visa, Mastercard, American Express, and Discover for payment. We also accept payment by check or wire transfer. For check and wire payments, the order start date is the date on which all money due has been cleared and fully transferred into our account. Your prompt or delinquent payment is reported to CreditConnect with ASI. Seriously delinquent accounts are referred to a collection agency for investigation and collection. Past due invoices may be assessed a 2.5% or higher finance charge per month, or the highest legal charge, where provided by law.
Artwork
If you need help with artwork layout, we can usually help you at no additional charge. Just send us whatever artwork you have, and describe to us how you want your work displayed. We'll send you a tentative design at no charge, and if you have modifications to it, we'll just send you another. We cannot do intricate logo-design, but in our commitment to making this process as easy for you as possible, we're here to help whenever we can.
Artwork Types
We can accept most types of artwork you can submit to us however, in order to ensure there is no delay in processing artwork, which may occur with non-standard art types, we prefer vector art in specific formats. Please ask for our templates for use in designing your artwork. We prefer artwork in vector form, in PDF or EPS files. All artwork should be submitted in CMYK. RGB artwork cannot be accepted. When submitting bitmap (flattened) artwork, it should be 600dpi or higher, however, 300dpi artwork can be accepted. Bitmap artwork less than 300dpi is not recommended and is submitted at your own risk. Please be sure all type in vector artwork is converted to paths/outlines. Please be sure that all files linked from your art files are either embedded, or included separately. Files can be sent compressed in ZIP, RAR, GZIP, or SIT formats. When exact color matching is required, be sure to include all PMS numbers in the file and on your purchase order. Before your order goes to press, we will send you a bitmap-converted version of your artwork to confirm to you that your artwork has been accepted correctly. Please be aware that computer monitors cannot display the same colors that can be generated in CMYK printing, especially when not calibrated properly, so colors will be printed according to the information in the art files, and may not be perfectly represented on your computer monitor.
Damage in Transit
If you notice any damage that may have occurred in transit, please report it to us immediately, and be sure to document and photograph the damage.
Force Majeure
Neither party shall be liable in damages or have the right to terminate any agreement between the paries for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), customs delays, wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
2. Neither party shall be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused (I) by causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, or party to substantially meet its performance obligations under this Agreement, provided that, as a condition to the claim of nonliability, the party experiencing the difficulty shall give the other prompt written notice, with full details following the occurrence of the cause relied upon. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.
Limitation of Liability
In no event will Quality Playing Cards be liable to any party, in contract, tort or otherwise, for any loss of profits or business, or any special, incidental, indirect, exemplary, punitive, or consequantial damages, arising from or as a result of these terms, any order or any agreement between the parties relating to the products, services or deliverables provided, even if Quality Playing Cards has been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend and hold Quality Playing Cards, our officers, directors, employees, agents, licensors, and suppliers harmless from and against all claims, liabilities, losses, expenses, damages and costs, including reasonable attorneys fees, resulting from (i) any violation of these Terms, and/or (ii) any claim that an order from you, including any part of its design, infringes third party intellectual property rights, or that it is obscene, scandalous, or libelous. You agree to defend at your own sole expense against any such claim or proceeding that may be brought against Quality Playing Cards. |
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